Assistance with NICS Processing Issues

Assistance with NICS Processing Issues

Federal Firearms Licensees: In an effort to avoid lengthy hold times on the telephone during high volume periods, the NICS Section has created a process to assist with some of your NICS processing issues and questions.

After completing the form below, your questions will be forwarded to the appropriate NICS Section representative, who will respond to your inquiry as soon as possible.

Processing issues the NICS Section will address are:

Unlocking E-Check Accounts
Obtaining or Resetting E-Check Passwords
Issues with E-Check Enrollment
General E-Check Customer Service
Cancelling a NICS Transaction Number
Receiving a Status on a Disconnected Call
Verifying the Transfer of a Firearm
FFL Code Word Issues
Appeal Re-Checks
Initial NICS Enrollment Inquiries
Answering Non-U.S. Citizen Inquiries

Please Note: The NICS Section will not respond to submissions falling outside the inquiry types listed above.

Contact Information

1. Requestor's Name

2. Phone Number

3. FFL Number

4. E-Mail Address

Reason(s) for Contacting NICS (Complete all that apply)

5. E-Check: Unlock Account (Provide E-Check user name)

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6. E-Check: Obtain or Reset Password (Provide E-Check user name)

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7. E-Check: Enrollment Issue (Provide brief explanation)

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8. E-Check: General Customer Service (Provide brief explanation)

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9. Request Cancellation of a NICS Transaction Number (Provide NTN and reason for cancellation. Please note this request must occur within 24 hours if proceeded.)

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10. Disconnected Call Status (Provide NTN and brief explanation)

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11. Verifying the Transfer of a Firearm (Provide NTN and brief explanation)

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12. FFL Code Word Issue (Provide brief explanation)

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13. Appeal Re-Check (Provide NTN and brief explanation)

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14. Initial NICS Enrollment Inquiries (Provide brief explanation)

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15. Non-U.S. Citizen Inquiries (Provide NTN and brief explanation)

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