Assistance with NICS Processing Issues

Federal Firearms Licensees: In an effort to avoid lengthy hold times on the telephone during high volume periods, the NICS Section has created a process to assist with some of your NICS processing issues and questions.

After completing the form below, your questions will be forwarded to the appropriate NICS Section representative, who will respond to your inquiry as soon as possible.

Processing issues the NICS Section will address are:

• Unlocking E-Check Accounts
• Obtaining or Resetting E-Check Passwords
• Issues with E-Check Enrollment
• General E-Check Customer Service
• Cancelling a NICS Transaction Number
• Receiving a Status on a Disconnected Call
• Verifying the Transfer of a Firearm
• FFL Code Word Issues
• Appeal Re-Checks
• Initial NICS Enrollment Inquiries
• Answering Non-U.S. Citizen Inquiries

Please Note: The NICS Section will not respond to submissions falling outside the inquiry types listed above.